Volunteer Leadership in Multicultural University Settings: A Qualitative Study of Student Leaders at Prince of Songkla University, Thailand

Information from the abstract

This qualitative study explored the conditions that shape effective volunteer activity organisation by emerging adult university students (aged 18–25) in a religiously and ethnically diverse Thai setting. The study was conducted at Prince of Songkla University (PSU), Hat Yai Campus, where Buddhist and Muslim students form the two largest religious communities. Data were collected through in-depth interviews and focus group discussions with 30 purposively selected student volunteer leaders and analysed using a hybrid deductive-inductive content analysis approach. Four conditions emerged as foundational: (1) motivational readiness to engage across cultural boundaries; (2) substantive knowledge of cross-cultural communication, both verbal and non-verbal; (3) the capacity to examine and adjust one’s own cultural assumptions; and (4) active, structurally expressed respect for religious and cultural diversity. The findings reveal that family-transmitted stereotypes, knowledge gaps regarding Islamic practice, and the absence of institutional accommodation jointly constrain inclusive participation. Drawing on Cultural Intelligence (CQ) theory and Putnam’s social capital framework, the study advances two arguments: first, that intercultural competence among emerging adult volunteers cannot be reduced to individual skill and disposition; and second, that institutional programme design—schedules, catering arrangements, and physical infrastructure—constitutes an independent determinant of inclusion that CQ frameworks have not yet adequately theorised. The four-condition model offers a structured, trainable framework for volunteer leadership development and extends the literature on civic formation and intercultural learning during the formative years of emerging adulthood.

Why this record is monitored

This record has an Impact Signal of 85/100 based on recency, source, collaboration, and bibliographic signals. It prioritizes monitoring and is not a judgment of research quality.

Related topics: Tourism, Volunteerism, and Development · International Student and Expatriate Challenges · Service-Learning and Community Engagement