A survey of 265 airline-business students and interviews with 12 participants prioritized real-time speaking and listening, safety communication, conflict management and intercultural competence. Results support scenario and role-play materials but represent student needs, not tested material effectiveness or workplace performance.
Key findings
- Priorities included real-time speaking/listening, safety communication, conflict handling, cabin-crew skills and intercultural competence, with role-play and simulation recommended.
Why this matters globally
Airlines operate across languages and cultures, making this needs framework relevant to aviation training where English functions as a lingua franca.
Thai researcher contribution
Thammasat University researchers gathered multi-institution student needs and linked aviation English to safety and intercultural competence.
Limitations to consider
Evidence comes from students, without employers, cabin crew, passengers or workplace observation. The sample is Bangkok-based, and no material was developed or tested, so learning effects are unknown.